All our tours operate RAIN OR SHINE. We do not refund for inclement weather, however, we do provide rain jackets when needed.
We will cancel tours in the event of lightning or thunder; we will reschedule your tour or refund up to 100% of the tour price if this occurs. Refund amount may be based on proportion of tour completed.
In high winds or other adverse conditions, Piiholo Ranch Zipline reserves the right to cancel or reschedule tours, based on management’s assessment of conditions. We will reschedule your tour or refund up to 100% of the tour price if this occurs. Refund amount may be based on proportion of tour completed.
We offer a walk-along tour that accompanies the 4 Line Zip Tour, 5 Line Zip Tour, and Zip/Waterfall Hike Combo Tour. The walk-along tour covers less than a half-mile over gently rolling, unpaved terrain, and puts you ground-side as the zippers fly by overhead. It offers great photo opportunities as well as time to relax and enjoy the views among the tall trees! All guests on tour enjoy a break together with light snacks and beverages at our Tree House.
While we do not, at this time, offer a walk-along tour on the Treetop Zipline course, you are welcome to sit and enjoy some quiet-time at the picnic tables of the treetop launch area, or take a hike at the nearby Makawao Forest Reserve (ask the guides for directions.) The nearby small town of Makawao offers a variety of galleries, stores and restaurants to keep you entertained for hours.
If you have kids under the age of 8, there is unfortunately little to do at the zipline except sit at a picnic table. There are horseback lessons at nearby Piiholo Ranch (minimum age is 3) or a nice park about 4-1/2 miles away, it’s officially called the 4th Marine Division Memorial Park. It has a large grassy field and picnic tables.
You are welcome to bring your own GoPro! However, please be aware our older helmet mounts may not be compatible with the mounts on newer camera models. Bring your head straps!
Please note: Final authorization to use any outside equipment rests with the tour guides.
We offer three different discounts through our website.
The first is our “Early Booking” discount, which saves you 10% per person if you book more than 14 days prior to your tour date.
The second is our “Online Discount”, which saves you $10 per person if you book 14 days or less prior to your tour date. If you would prefer to call us directly, you can use our $10 discount coupons, which may be found in many on-island tourist magazines and websites.
The third is our “Super Saver 7” discount, which saves you over 30% on our brand new 7 Line Treetop Zip Tour!
We also offer Kama‘aina, Military, Senior, Group (8 or more), the A3H Gold Card, and Wyndham Aloha Card discounts. These are offered on direct bookings only; please call our Reservations Center at (808)572-1717
One of the most common problems that comes up is not being able to book the desired number of people. This can be one of two things:
If you still are having problems, please give us a call at (808) 572-1717
First, a few comments:
We invest a lot of time and money training new employees, so we rarely hire someone who is just looking for a summer job.
The more you know about our island of Maui, the better, as a large part of your job will be answering lots of questions from our guests about Maui, and Hawaii in general.
You will be working daily with visitors from all around the USA, Canada and other places, so excellent customer service skills are mandatory.
The job also includes: working outdoors in conditions ranging from hot sun to pouring rain; porta-potties instead of normal facilities; setting up, hauling and maintaining gear; and hanging out with the best guides and staff on Maui!
If this sounds like your kind of job, send your resume to firstname.lastname@example.org.
We hire 4 or 5 times a year, so we will hold your resume until our next round of interviews and then contact you.
We're here to answer your questions.
Email us at email@example.com
Call us at 1 (800) 374-7050